[EN] - Customer Success Manager (M/F), New York City, Permanent Position

If you're looking for your next big career adventure, look no further ...

What if companies had truly informed, engaged, and influential employees?

This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal CommunicationEmployee Advocacy, and Employee Engagement.

5 years later, Sociabble is used in more than 80 countries, by companies such as Coca-cola, L’Occitane, Allianz, Publicis Groupe, Criteo et Vinci Energies.

The company is headquartered in Paris, with R&D in Lyon, and additional offices in London, New York and Mumbai. Sociabble has been international since day one, with a multicultural team.

Sociabble was founded by two pioneers of the Internet, Jean-Louis Bénard and Laurent Gauthier, entrepreneurs and investors for more than 25 years, who in building the company, were inspired by the best of U.S.-based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. Sociabble is identified by U.S. analysts as one of the best solutions on the market today.

Simplicity, kindness, respect, exemplarity, fairness, and trust are the values ​​around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring.

It’s in our US Offices in New York City or Boston that we are opening a consulting position:


Customer Success Manager – US Market



Our proposal?  


In charge of ensuring that the US customer experience runs smoothly, you will be their designated contact; you will be at their side and advise them throughout the implementation of their projects, and in the achievement of their objectives.

This position, which is a great opportunity to learn and evolve in a digital, dynamic, and friendly environment, is organized around two main axes, defined as follows:


Guidance and advice to our customers:

Develop a relationship of trust with project managers and sponsors (communication department, marketing, HR, etc.)
Help to build the “success plan” of projects, beginning with the implementation of the solution,continuing through the project’s duration
Facilitate “Customer Success” training sessions and workshops
Follow the project on a monthly basis by being proactive with your customers, sharing good practices and feedback
Renew and grow your customer portfolio

Project management:

Manage the project’s launch schedule by ensuring a timely deployment
Coordinate relationship with internal technical teams during deployment
Monitor the project in “run” mode to ensure the achievement of the client’s objectives
Represent your customers with the Product Team to develop new features
Participate in the implementation of transversal projects aimed at improving the internal organization of the Customer Success Team at Sociabble.



Your profile?


A university graduate (with a focus in commercial, digital, or engineering fields), your previous experiences in related positions (Customer success, engagement consultant, change management consultant, Account Manager) have given you the social and technical tools for performing in a fast pace environment with C-level renowed clients. You’re now looking for a job that feels more like an adventure and want to get involved in ambitious projects with real responsibilities.

You have excellent relationship-building and interpersonal skills that allow you to adapt easily to different interlocutors (HR Director, Director of Communication, etc.). You are thoughtful and attentive, which enables you to understand the needs of your clients. You have a great sense of service, a good sense of analysis and synthesis. You are pro-active, rigorous, organized, and have an eye for details. Enthusiastic and curious, you have a taste for challenge and a desire to work in a constantly changing environment.


Is this position for you?


Essential affinity & Knowledges to apply:
– New technologies, the world of SAAS and digital transformation.
– Internal communication, social networks, and community management.

Essential experience to apply:
– Managing multiple projects simultaneously
– Using basic planification standards (Gantt, etc.)
– High Touch portfolio management

You are authorized to work in the US for a permanent position.



A truly empathic culture, where everyone’s ideas are listened to and given a chance.
A progressive level of autonomy
Constant learning and sharing, with passionate people!
A great balance between structure and flexibility
Flat hierarchy structure,

A week in Paris twice a year
Multi-national culture
Health care supports


Important information before applying:

Permanent Position
Based in NYC

One or more interviews may be offered after the first appointment by phone, upon selecting your profile. 

A test to highlight the skills related to the mission may also be offered during the recruitment process. 

Join the Sociabble Team!

Apply now