[EN/ FR] - Customer Support (M/F)- Permanent- Lyon

If you're looking for your next big career adventure, look no further ...

What if companies had truly informed, engaged, and influential employees?

This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal CommunicationEmployee Advocacy, and Employee Engagement.

5 years later, Sociabble is used in more than 80 countries, by companies such as Coca-Cola, Disney, Microsoft, BNP Paribas, L’Occitane, and Renault.

The company is headquartered in Paris, with R&D in Lyon, and additional offices in London, New York and Mumbai. Sociabble has been international since day one, with a multicultural team.

Sociabble was founded by two pioneers of the Internet, Jean-Louis Bénard and Laurent Gauthier, entrepreneurs and investors for more than 25 years, who in building the company, were inspired by the best of U.S.-based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. Sociabble is identified by U.S. analysts as one of the best solutions on the market today.

Simplicity, kindness, respect, exemplarity, fairness, and trust are the values ​​around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring.

It’s in the R&D Team that we are opening a permanent position:

 

Customer Support (M/F)- Permanent- Lyon

 

 

The mission? 

Fully integrated in the existing Support Team, your objective is to maximize clients’ satisfaction as well as to assist them  to ensure our long-term contracts. As a Customer Support, you will guide our clients in their comprehension of the tool and its functionalities. You will also drive the product roadmap in collaboration with our Product Manager, based on clients’ feedback.

Being proactive, you will work with the Customer Success Team to identify new business opportunities, thanks to the trusted advisor relationship that you will create with all our International clients.

To make the most of your missions, you must focus your work on user experience and feel comfortable with customer relations and IT.  As the voice of the customer, you will ensure the balance between the clients’ and Customer Success Team’s needs and the Product Team workforce.

 

The ideal Candidate? 

You have a strong appetite for new technologies and digital transformation.

You have strong communications skills which allow you to communicate with people at all levels of the organization (including executive and C-level). You are able to converse with IT managers about technical topics as well as explaining those pedagogically to IT unsavvy clients.

You are a real go-getter who takes the initiative to get things done.

You know how to prioritize your actions and organize yourself.

Curious, you always felt there is a Sherlock Holmes inside you and are ready to analyze and search for clues in each request.

This position requires a bilingual level of English and French, to ensure the best possible guidance and support to our French and international clients.

A past experience with SaaS application would be great.

The perfect match? 

You like challenges and want to work in a constantly evolving environment. You are ready to undertake Sociabble’s expansion with big companies and to assure clients’ full satisfaction.

Highly motivated team player with a dynamic attitude, ready to learn,

 

Other Perks :

  • Remote Friendly policies
  • A sophisticated onboarding
  • CSR projects
  • Shared values (humility, goodwill, excellence)
  • A global week every semester in Paris
  • Internal Initiatives : sport, afterworks, sharing
  • Public Transportations 50%, carte ticket restaurant.

 

Recruitment Process:

  • 30 minutes introduction call
  • 1h interview with HR and Support team manager
  • Written test
  • Debriefing of the test’s results

 

 

All your information will be kept confidential according to EEO guidelines.

Join the Sociabble Team!

Apply now