Technical Content Producer – Learning & SaaS

What if companies had truly informed, engaged, and influential employees?

This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication, Employee Advocacy, and Employee Engagement.

11 years later, Sociabble is used in more than 180 countries, by companies such as Coca-Cola, Mars, Accor, EDF, Tata, Capgemini, Generali.

International since day 1, the company has offices in Paris, Lyon and Mumbai.

Sociabble was founded by two pioneers of the Internet, Jean-Louis Bénard and Laurent Gauthier, entrepreneurs and investors for more than 25 years. By building the company, they were inspired by the best of U.S.-based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. They created a boostrapping bootstrapping culture. Sociabble is identified by U.S. analysts as one of the best solutions on the market today.
 
Simplicity, kindness, respect, exemplarity, fairness, and trust are the values around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring.

The mission

At Sociabble, our Academy is responsible for helping internal teams and customers learn about our product through impactful experiences and scalable, digitalized resources.  

The Sociabble Academy delivers tailored employee learning paths via a Learning Management System (LMS), centralizes internal resources on a knowledge platform (Confluence), and provides on-demand client training through a customer communication tool (Sociabble Heroes).

As a Learning Specialist, your responsibilities include:

Customer resource production:

• Producing and distributing resources (e.g., videos, PPTs, workshop/webinar presentations…) based on scripts and briefs from the Academy Manager
• Updating existing resources (e.g., customer knowledge base)

Support the Customer Success Management (CSM) team:

• Tracking open questions from CSMs (via a dedicated Teams channel)
• Testing features on the Sociabble platform to answer questions
• Collaborating with the Academy Manager and potentially other colleagues to confirm test results
• Responding to CSMs after investigation and documenting by writing technical articles on Confluence

LMS administration:

• Adding/removing participants, updating dates, reading feedback, and following up with CSMs

The ideal Candidate

• With a background in the Tech sector, you’re able to demystify complex topics and transform them into clear, digestible content for a broad audience.
• You’re good at turning raw information into clear, useful, and visual learning content like slides, videos, or tutorials.
• You’re comfortable using tools like PowerPoint, Trello, and video editing platforms like Clipchamp. Experience with a Learning Management System (LMS) or AI tools is a plus.
• You’re organized, pay attention to details, and can manage several tasks at once while meeting deadlines.
• You take initiative, ask the right questions, and seek clarity when needed. You’re not afraid to speak up to move things forward.
• You have strong written and verbal communication skills
• You’re eager to learn, dig deep into topics, and deliver good quality work
• You are fluent in English, and a basic knowledge of French is an advantage

The perfect match? 

You will thrive at Sociabble if …

• You have a strong taste for new technologies, the world of SaaS and digital transformation, and wish to practice in a constantly evolving environment.
• You are looking for a job with strong responsibility coupled with freedom of initiative and would like to get involved in an ambitious project.
• You wish to participate in an adventure and grow with an ambitious and benevolent team with globally recognized companies to ensure their satisfaction on their projects.
• You like international, transparent environments where everyone can learn and be heard.

Other Perks

  🚀 Join an international Scale Up SaaS that’s certified as a Great Place to Work and as a “Best Workplace” for 2023.  

💎 Enjoy benefits designed for your well-being at work: healthcare support, paid leaves and sick days.   

📅 Reuniting with the team in our office in Bombay each Thursday. #LI-Hybrid

🔥 Connect with your colleagues through numerous events: afterworks, team buildings, town halls, and Sociabble meet-up ! 

🌍 Choose a committed company: partnership with Tree Nation, where each Sociabble employee plants trees to offset their CO2 emissions.  

☀️ Embody our values: kindness, ambition, humility. At Sociabble, we are “Bootstrappers”.  

Recruitment Process

• 45-minute call with Camille, HR
• 2-hour written test  
• 1-hour interview with Camille and Alexis, Academy Manager
• 30-minute interview with Krusha (Head of Asia)
• Reference check

📈 Explore your new role with personalized and comprehensive onboarding, followed by workshops, Friday training, and year-round training sessions!  

Important information before applying

• Permanent Position
• Based in Mumbai
• Submitting a portfolio is mandatory for this application. Please include a link or an attachment showcasing your work

All your information will be kept confidential according to EEO guidelines.