Customer Success and Strategy

Customer Success and Strategy

Our commitment to your success

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The Sociabble Approach to Customer Success and Strategy: A Lifecycle Program

Our customer success teams guide our clients throughout their platform journey, from pre-launch to milestone celebrations. As pioneers and thought leaders in this space we are poised to advise, guide, and realize success and growth for your company – not just through our platform but through this new growth ecosystem.

Productivity for Your Entire Business

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    Strategy During this initial phase your business needs, platform requirements, and technical specifications are evaluated through our “Needs Assessment” Session. Our CSM team then strategizes your “stepS2Success” (S2S) including channels, content sources, gamification, & communication planning
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    Setup & configuration During this technical phase, the CSM team will determine, configure, activate, & test your Sociabble Platform.
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    Pre-launch During the preparation phase, the CSM team implements your “S2S” with recommendations, documents, resources, FAQs, & technical support access. Administrators also receive training with live sessions and quick support reference materials.
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    Launch During this activation phase, the CSM team educates your users on how to grow their engagement & success with training sessions, videos, and 24/7 accessible training materials. Throughout this phase, you can evaluate adjustments to channels, content, engagement, and sharing.
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    Grow During this ongoing phase, we share best practices, release notes, and hold optimization meetings to analyze and recommend content, as well as user engagement initiatives so that your program can continue to grow.
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We guide our clients along the success journey.

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Strategy & Planning
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Communication Planning
(Admin, & User)
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Technical Configuration
& Deployment
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Technical Support
Analysis (KPIs &
Industry Benchmarks)
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24/7 Ressource Center
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Best Practices
& Release Notes
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Thought Leadership
(webinars, conferences & papers)

Want to find out more about Sociabble?

Request a Demo