Customer Success and Strategy
You need more than just a tool. You need people who can help you. People-oriented and content-oriented consultants working closely with IT-focused consultants. That is what we provide, all over the world. Because you also need motivated people, who are committed to supporting your project.
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The Sociabble approach to Customer Success & strategy: A lifecycle program
Our customer success teams guide our clients throughout their platform journey, from pre-launch to milestone celebrations. As pioneers and thought leaders in this space, we are poised to advise, guide, and realize success and growth for your company, not just through our platform but through this new growth ecosystem.
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Productivity for your entire business
PROJECT FRAMING
Strategy
During this initial phase, your business needs, platform requirements, and technical specifications are evaluated through our “Needs Assessment” session. Our CSM team then strategizes your “stepS2Success” (S2S), including channels, content sources, gamification, & communication planning.
PLATFORM AVAILABILITY
Setup & configuration
During this technical phase, the CSM team will determine, configure, activate, & test your Sociabble platform.
HYPERCARE
Pre-launch
During the preparation phase, the CSM team implements your “S2S” with recommendations, documents, resources, FAQs, & technical support access. Administrators also receive training with live sessions and quick support reference materials.
STRATEGIC REVIEW
Launch
During this activation phase, the CSM team educates your users on how to grow their engagement & success with training sessions, videos, and 24/7 accessible training materials. Throughout this phase, you can evaluate adjustments to channels, content, engagement, and sharing.
BUSINESS AS USUAL
Grow
During this ongoing phase, we share best practices, release notes, and hold optimization meetings to analyze and recommend content, as well as user engagement initiatives so that your program can continue to grow.
Steps2Success
We guide our clients along the success journey.
1/ Strategy & Planning
2/ Communication Planning (Admin, & User)
3/ Technical Configuration & Deployment
4/ Training
5/ Technical Support
6/ Analysis (KPIs & Industry Benchmarks)
7/ Recommendations
8/ 24/7 Resource Center
9/ Best Practices & Release Notes
10/ Thought Leadership (webinars, conferences & papers)
