Frontline Worker ~ 6 min

How to Ensure Effective Risk Management & Compliance for Frontline Workers

HR Team, People Experts, Sociabble
HR Team People Experts

We know solid communication with frontline workers is crucial. But it becomes even more so when issues of risk management, compliance, and personal safety come up. Because it’s not an exaggeration—effective communication can prevent injuries and harm, and in some cases, can even save lives.

Yet because frontline workers are so often overlooked when it comes to internal and employee communication, some of the most critical information a company can share often fails to reach them. In this article, we’ll identify why that is, and provide solutions for ensuring that your frontline workers are kept appraised of critical compliance and safety-related updates.

A lack of frontline communication is a recipe for risk

Frontline workers are usually at the very vanguard of new procedures, products, and regulations. These are variables that affect them directly, not in a theoretical way, but concretely, with tangible real-world results. It changes how they work, how they sell, and how they interact with potential clients.

So they, more than anyone, need to be kept aware of any updates—something a large percentage of companies with limited frontline internal comms capabilities fail to address. Which can result in some potentially serious problems, such as:

Risk of security and compliance failures

Many organizations face risks of security and compliance due to fragmented and insecure communication practices. Often, sensitive information is shared through unsecured channels such as WhatsApp or Messenger, or on unsecured bulletin boards or random sheets, creating potential legal and security risks. A lack of centralized communication tools can make it difficult for organizations to maintain compliance and protect sensitive data.

Inconsistent messaging

Ensuring that all employees receive consistent and accurate information from reliable sources can be a challenge, especially if different teams or departments are responsible for communicating with their own employees. This can create confusion and panic during a crisis.

Lack of timely and accurate communication

In the event of a crisis or emergency situation, it is essential to communicate critical information to all employees in a timely and accurate manner. This can be challenging, especially for large organizations with geographically dispersed teams. This is the case of Seris, which had to find an effective solution to reconnect its field agents.

Two-way communication

Effective communication requires not only delivering information to employees but also providing a way for them to ask questions, share concerns, and provide feedback. This can pose problems, especially if employees are dispersed or have limited access to communication channels.

Inadequate safety protocols

Frontline workers who are not adequately informed about updated safety procedures and protocols may be at higher risk of accidents and injuries. These workers may also have limited opportunities for training, making it difficult to ensure that they understand and follow safety protocols and compliance procedures.

Crisis or emergency comms

During a crisis or emergency situation, time is of the essence, and it is critical for companies to be able to connect with their employees quickly and effectively. However, without a centralized communication system in place, it can be difficult to reach everyone at once, especially those who are on the frontlines or in remote locations.

This can lead to delays in providing important information, which can cause panic and confusion among employees. In some cases, false information may even spread through external sources, further exacerbating the situation.

Clear, timely, and easily accessible communication is critical to ensuring effective risk management, compliance, and safety. Here’s how the right platform can make sure that happens.

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Connecting with the frontlines requires the right solution

An employee communication platform is an obvious solution. A centralized hub capable of sending timely messages to a targeted audience is key. But the ability to ensure that critical information is received in a secure fashion, and is actually read by your audience, is paramount as well.

This is what you should look for in an employee communication platform to accomplish this:

Secure and compliant

Privacy and security matter. And with Sociabble, you can replace all insecure and unreliable communication channels with an engaging, manageable, and data privacy-compliant chat that can bring more business value than other apps. This provides a centralized spot for communication, ensuring that sensitive information is kept secure and compliant.

Quick access to critical information and resources

Safety protocols and information need to be easy to access for reference. For example, the Sociabble platform can provide a central repository for all safety-related information, making it simple for workers to access and reference when needed. This ensures that all employees are informed and prepared to respond to potential risks.

Pin must-read content and send real-time alerts

The right platform will allow you to guarantee that important content is received and absorbed. With Sociabble, must-read content can be pinned to ensure that important information is not missed. Real-time alerts can also be utilized to send key communication related to workday reminders, weather alerts for frontline workers working outdoors, safety reminders, and more.

Track mandated training and regulations

Provide employees with government-mandated training through easily trackable “must read and must watch content.” Sociabble’s assessment and quiz features allow for easy testing and evaluation of employee knowledge and understanding.

Rapid reporting and resolution with a chat feature

Collaboration and feedback features should allow for the rapid reporting and resolution of safety issues. With Sociabble, workers can report potential hazards, near-miss incidents, and safety concerns directly through the platform, while managers can respond with corrective actions. This streamlined communication can help prevent accidents and ensure that safety issues are addressed quickly and efficiently.

Push notifications

A strong employee communication platform will give employees a first and fast point of information in times of crisis. That’s why Sociabble allows admins to send push notifications to all employees, ensuring that important information reaches everyone quickly and efficiently.

With the platform, employees are just a click away from critical updates and can be reached within seconds, no matter where they are. This can be crucial in ensuring that everyone is well informed and stays safe during a crisis or emergency situation.

Sociabble: The communications solution that connects frontline workers

Sociabble is the all-in-one employee communication solution that’s specifically designed to keep frontline workers connected, informed, and engaged. With Sociabble, they’ll receive the updates and notifications they need, regardless of if they’re at a desk station, or relying solely on a mobile device.

Sociabble has already teamed up with industry leaders like Coca-Cola CCEP, Primark, and L’Occitane en Provence to enhance their employee communications, and we’d love to discuss ways we can partner with your company as well.

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