With the recent health crisis, online marketing is changing, and understanding the notion of employee advocacy is obviously crucial for any company.
It’s 2020, and the term “employee advocacy” is used now more than ever when it comes to online marketing strategies. And the numbers prove the impact of employee advocacy. In light of the recent health crisis, with so many employees working from home and marketing budgets being drastically cut, finding ways to encourage the workforce to use their social media presence to promote brand awareness and company insights is absolutely crucial. As noted in Forbes, studies have shown social media engagement has increased by 61% since the crisis began. Employee advocacy is an obvious solution.
But it’s not always clear what exactly the employee advocacy definition is—let alone how to get an initiative like that off the ground. At Sociabble, we understand these questions, and we have the answers. We’ve worked with companies in over 80 countries all over the world to launch effective employee advocacy programs, including brands like SNCF, Walt Disney, Coca-Cola, Groupe Renault, and BNP. Because we know how much uncertainty exists when it comes to the term, we thought it might prove helpful to create a concise employee advocacy guide. In fact, we’ve refreshed our earlier guide with our updated vision for the year ahead. Below, you can learn more about the importance of employee advocacy, as well as how to plan and launch a program of your own.
If you already have an employee advocacy program in place, you can also discover our white paper about boosting your employee advocacy program in a changing world.
Table of Contents:
1. What is Employee Advocacy?
1. What is Employee Advocacy?
So what exactly is the employee advocacy definition?
It’s no secret that employees are the most crucial resource at any given company. But what is often overlooked is that they can also be a brand’s most powerful ambassadors. Simply by using their own enthusiasm and influence to spread awareness across their social networks.
“Employee advocacy” has been a hot topic as of late, and with good reason—it’s seen as an essential part of any marketing platform in the digital era. But what is it, exactly? What is the employee advocacy definition?
Essentially, employee advocacy is what happens when employees use their own social networks or other information channels to promote their company. By sharing the right content, liking updates, and even creating company-related content of their own, they spread positive brand awareness and become online ambassadors of the brand. Because this word-of-mouth publicity is more authentic and organic, potential consumers tend to trust it more. After all, wouldn’t you trust a friend’s recommendation far more than an advertisement you saw online?
And Don’t Forget Social Media Reach…
And then there’s also the question of reach. The nature of social media means that even a relatively small number of online supporters can result in a tremendous amount of reach. And if you get a substantial percentage of your workforce on board, the possibilities are endless. For example: if your company has 100 employee advocates with a social network of 500 people, with just 10 shares a month, you’ve already created 500,000 touchpoints. That potential for reach is why employee advocacy can be so effective, even if you start out relatively small. A little employee advocacy can go a long way.
2. Why is Employee Advocacy Important: Thought Leadership and Authenticity
We’ve covered the employee advocacy definition, but the question remains, why does it matter? Well, as Jules Schroeder explains in Forbes, “the content you share represents who you are and what you stand for – it is your digital footprint.” The advantage of an employee advocacy program is that it allows you to combine the aggregation of brand, third-party, and employee-generated content with the provision of dedicated training. Ultimately helping your employees to position themselves effectively on social media.
“The content you share represents who you are and what you stand for – it is your digital footprint.”
Why does this matter? Because today, most consumers trust their online peers more than brands. And as stated by a recent article published in the Harvard Business Review, a key component of brand credibility is employee advocacy. One study found that only 19% of employees feel that their work experience is matched by how their companies promote themselves publicly. And only 12% of employees put a lot of trust in what companies say about themselves (webershandwick.com). Those are hard numbers to go up against. The best way to build trust in this landscape, though, is by letting your own employees speak for themselves. To use their own voices to create a positive impression as thought leaders. This is why it is so important that employees do not simply share content, but create it themselves. The right employee advocacy strategy will encourage employees to actively engage in content creation. Authenticity is what matters most.
Authenticity is Easier to Achieve with the Right Tools.
Authenticity doesn’t mean that the employee insights are completely separate from the company. Indeed, the company can help employees by giving them the resources they need to create, publish, and share content. An effective employee advocacy program will give employees the social media management tools they need to share useful elements, like pictures of the month or feature articles, that they can then incorporate into their own posts. This can include an integrated platform that allows native sharing, as well as a media library of pre-approved photos, videos, and images that are ready to be shared.
Why Engage in Thought Leadership Activity?
Developing a professional presence on social media is a mark of confidence, as well as a sign of someone whose work is enjoyable and engaging. It’s also a great way of interacting with new and existing professional connections who may provide gateways to new opportunities. Furthermore, thought leadership applies to all industries. It can be a software developer sharing a report on big data, or an architect blogging about ambitious projects. It’s truly universal.
And it’s good for business. 92% of B2B buyers engage with sales professionals if they are known as industry thought leaders. And over 76% of buyers in general feel ready to have a social media conversation. Overall, sales reps with high SSI scores have 45% more sales opportunities, are 51% more likely to hit quotas, and are 78% more likely to outsell their peers who don’t use social media at all (business.linkedin.com). The numbers are hard to argue with: being a thought leader is a huge boost.
Sharing interesting content, making insightful contributions to online discussions, and forming opinions on relevant subjects are central to thought leadership. What’s stopping many individuals from doing so is limited access to relevant content. Or they are not actively encouraged to do so by their employer. In many cases, both are true. An employee advocacy platform provides the ideal environment in which to foster thought leadership activity among employees.
Employee Advocacy Programs Help Foster Thought Leadership
An employee advocacy platform gives individuals access to company news, which they can share on their own social network accounts. By centralizing all brand content on a single platform, companies make it easy for employees to access the latest news and great workplace stories. As well as sharing content that showcases their own work, such as an event they helped organize, employees can stay up to date with and engage with all workplace activity. Simply by sharing the announcement of a new client in another country, for example, or communicating about fellow teams’ achievements. It can start with something as basic as that.
A Multifaceted Approach to Your Employee Advocacy Definition
In the same way that sharing company news is just one element of effective thought leadership, this is just one aspect of an employee advocacy program. An employee advocacy platform also allows companies to pull in relevant third-party content from across the web. Content can be industry-specific (for example, an energy company might curate content for sustainability), but can also tie in with causes that are important to the organization. For example, philanthropy, CSR and leadership development. Prioritizing third-party content alongside company stories makes it easy for employees to share industry insights and establish a positioning with regard to key issues.
Finally, an employee advocacy program enables employees to develop thought leadership by becoming content creators. Users can submit posts they find on the web or write something from scratch. Content creation is a great way to highlight employees’ personal insights and encourage company teams to engage. Writing brand new content isn’t for everyone, and often comes more naturally to marketing departments or senior management. However, on an employee advocacy platform, it can be open to everyone while employees also have the opportunity to contribute in other ways. By importing and commenting on content that exists elsewhere on the web, for example.
Employee Advocacy Benefits Every Department in the Company.
Employee advocacy is often seen as a tool for sales departments, for obvious reasons. It basically gives sales reps a direct channel for promoting company news online and engaging in social selling. But its benefits extend far beyond that—it’s relevant for all employees, in every department. For HR, for example, employee advocacy can be used as an important recruitment tool, a way to reach out and find the best talent through existing online connections. For marketing, employee advocacy can spread awareness of new campaigns and new products, with an authentic twist that traditional advertising does not have. And even C-level staff can get in on the action, helping to set the public perception of the company and building trust by communicating the vision of the company and showing it’s in good hands.
3. The Benefits of an Employee Advocacy Program
Thanks to the internet and social media, the way we receive, process, and share information has changed drastically. This may seem like a high-tech adaptation, but in some ways it’s actually more like the way news and gossip was once spread through towns and villages by word of mouth. The primary difference being that today, that “word of mouth” is digital, taking place across social media platforms, email, and chat groups at a drastically accelerated pace. As members of these new online communities, employees have the potential to be powerful advocates. And when that power is properly harnessed, the positive effects of employee advocacy can be impressive.
A few statistics showing the benefits of an employee advocacy program:
—60% of consumers consult blog articles, videos, or publications on social media about a product before making a purchase. (blog.hubspot.fr)
—4 consumers in 5 buy products based on a recommendation. (blog.hubspot.fr)
—Your employees are connected to 10x more people than your brand. Which means when they share content, brand awareness sky-rockets. (socialreport.com)
—33% of customers trust brands, while 90% of customers trust recommendations from people they know. It’s true—employees make the best brand ambassadors. It only makes sense to channel their enthusiasm for the brand. (socialreport.com)
—Content shared by employees receives 8x more engagement than content shared by brand channels. That means 8x as many likes, shares, and comments. (legibra.com)
—Just 1 person who shares your message can result in more click-through activity than if your company adds 100 followers. There’s a tremendous amount of potential in every single employee. (writetarget.com)
—60 employees can increase your company’s reach by 1,000%. All it takes is a good communications strategy, the right platform, and a little engagement. (writetarget.com)
—79% of firms reported more online visibility once implementing a formal employee advocacy program. These employee advocacy facts speak for themselves—an employee advocacy program is an extremely powerful tool! (b2b-assests.glassdoor.com)
4. Find the Best Employee Advocacy Platform
What is an employee advocacy program?
Now, we know. Which begs the question: what is the best employee advocacy platform for you?
Centralizing and consolidating your company’s social media channels into a single hub can take what was a disconnected jumble of information, and integrate it into a single coherent stream. In creating an aggregated platform, employees get instant access to all of your social media posts. And if your hub can also integrate existing newsletters and intranets, even better. Essentially, you want to make it as easy and convenient as possible for employees to absorb and share company information. Remember, for employees to engage with their company’s brand in an authentic, organic way, your presence on their social media feeds needs to feel authentic and organic. Here are some other things to look for in the best employee advocacy programs, and in employee advocacy software in general:
Gamification with Meaningful Rewards
This can add a real boost when it comes to engagement and the production of user generated content. Make sure your platform offers polls, quizzes, and rewards as a means of encouraging employees to speak their mind and get involved. This will jumpstart engagement early in the program. And rewards are more effective if they have actual meaning or CSR impact. Employees want to make a difference, and a reward that improves the lives of others or helps the planet will accomplish far more than a gift certificate or trophy (i.e. our Sociabble Trees program).
Data and KPI Measurement for Employee Advocacy Goals
Measurement is important. In order to know if your employee advocacy program is working, it’s essential that your platform has the capability to track data. Ideally via a leaderboard, on things like the number of shares, likes, and user generated content created.
The ability to send out automated newsletters can be a big plus. If it comes with attractive templates, even better. Because newsletters are still a powerful tool, they just have to be adapted to the digital age. And targeting features can enhance newsletters even further.
Third-Party Content Curation
Automatic content curation is another feature that the best platforms will provide. Third-party content is important because it boosts engagement, and it gives employees the information they need to become thought leaders themselves. A good content mix simply keeps things interesting, too.
The platform should provide a simple tool that employees can use to manage their social media and publish their content. If it is too complicated or expensive, then social media publishing will remain in the hands of just a few trained social media managers, when what you want is to provide a tool that all employees can use. And it helps if employees are supported by being supplied with photos and suggested hashtags they can incorporate into their posts, a library that includes pictures of the month, recent publications, or PR mentions of the company. Since prefilling of posts from employee advocacy platforms is increasingly being eliminated by social networks (i.e. Twitter), this approach is more important than ever. It helps ensure that posts are fully-formed, but also authentic.
It’s essential that the platform works well across devices, so employees will have access regardless if they’re in front of their desk, using a tablet at home, or checking their mobile device. Mobile is especially important given the current digital dynamic. You could even say…
5. An Employee Advocacy Mobile App is Key
An employee advocacy platform is fine, but an employee advocacy app is even better.
Perhaps the most important factor in forming your employee advocacy strategy and selecting a platform is mobile capability. The fact is, mobile devices are the conduit most often used by employees to engage with their social media apps. True, they will still use desktops to a degree. But now more than ever, an employee advocacy app is crucial when it comes to employee advocacy. Your platform needs to be easy to use, visually appealing, and intuitive as a communications tool. If it’s clunky to use, then employees simply will not engage. Give them a sleek, intuitive, mobile alternative.
“Perhaps the most important factor in forming your employee advocacy strategy and selecting a platform is mobile capability.”
6. Launch an Employee Advocacy Strategy Pilot
In this paragraph, you’ll discover how to launch an employee advocacy program successfully. For companies smaller than 500 employees, a pilot doesn’t really make sense, and a program will be more successful if it onboards the whole company from the beginning. But for larger companies, it’s an important consideration:
Before going full-on, a pilot is often a good idea. This will help you work out the bugs and find solutions before the full roll-out. When launching an employee advocacy program, the people you select for a pilot can have a defining impact on the success of the initiative. But how you choose your pilot participants also depends on the ultimate objectives of your employee advocacy initiative. Whether your priority is to drive adoption among a specific department, or to pave the way for a global deployment, here are the best ways to define who should be involved in your employee advocacy pilot.
Aim High and Go Big if Possible
A pilot doesn’t necessarily need to include everyone at a company, but your odds of it being a success are higher with a larger sample size. A large pilot involving several thousand employees is more likely to get support from top management, and the results will be more visible to make a case for the full roll-out. For a larger company, this might mean an initial pilot that involves hundreds or even thousands of employees. Yes, this means a bigger project. But it also means that your efforts are less likely to fizzle out or go unnoticed. Just make sure company leaders are on board. Their support is crucial for building employee advocacy.
Look to Your Existing Employee Ambassadors
A good place to start when selecting participants is with those who already advocate for you on social media. Those who engage with company content on a regular basis. Including those who are already connected with clients online, or who share their own work-related content. This may include photos taken at company events, for example. By doing this you bet on the people who are most likely to engage on an employee advocacy platform. They also set the tone for others and even play a leadership role in subsequent training and onboarding initiatives.
Launch a Department-Specific Employee Advocacy Pilot
Another way to address an employee advocacy pilot is to select those people who fall into your target user group. Contrary to the first option, this may include people who don’t often use social media in a professional context. If you are launching an employee advocacy platform to encourage social selling, the pilot should hone in on sales teams. It may also require dedicated training. Alternatively, if the primary objective of your employee advocacy program is to drive recruitment and develop your employer brand on social media, the pilot should be for HR teams. Think about relevance as it pertains to your goals.
Select Employee Advocacy Pilot Participants Based on Location
Selecting employee advocacy pilot participants based on location is also an option. Focusing on an initial country or region allows you to identify the combination of needs to address ahead of a large-scale deployment. These include the configuration of global and region-specific channels, the assignment of regional project leaders and platform administrators, and the combination of company-wide and region-specific gamification initiatives. Location can indeed make a difference. It pays to take this into consideration, and incorporate it into your employee advocacy ideas.
7. Employee Advocacy Training and Going Beyond the “Share”
To be succesful, an employee advocacy program goes beyond the “share”.
Employee advocacy allows companies to expand their marketing team by engaging all employees in social media communication. Content shared by an individual is more trusted than that coming from official brand channels. On their own networks, employee advocates share company posts, user-generated content, and third-party content that is relevant to their industry. This content is viewed by audiences that are far more receptive and trusting to what is being shared, rather than content coming from brand channels. Furthermore, the reach of employees is often far greater than that of company pages alone.
However, employee advocacy is about much more than having employees follow company social network accounts and simply share what is given to them. It involves establishing organizational roles, educating employees about best practices and personal branding. This creates engagement incentives and, of course, helps in defining and tracking both qualitative and quantitative KPIs.
When launching an employee advocacy initiative one thing needs to be decided before anything else. Who will steer the project? Whatever your company’s advocacy engagement strategy is, assigning organizational roles is necessary in order to streamline communication. Similarly, they need to balance task management and ensure the longevity of the employee advocacy initiative. Having organization in place from the get-go allows for a clear vision and a successful program.
You need to address certain questions when implementing an employee advocacy initiative. What are the ground rules for communication? What type of content and/or language should we avoid? How will any bad buzz be managed? How do employees know what they can and cannot share?
Covering questions such as these, as well as others, can be done in training sessions. Which one could do on both formal and informal levels. This way you can tailor information to individual departments and address all concerns. And it’s crucial to keep in mind that not all employees will be social media-savvy. Some will be uncomfortable or totally unfamiliar with the concept. That’s why guided tours are an indispensable part of social media and platform training. Sometimes, they need someone to almost literally walk them through it.
It is important to remember that if your employees do not feel secure in their understanding of how your program works and its benefits, they will fail to engage. Implementing regular check-ins and updated training sessions allow your employees to grow and feel comfortable in their role.
Assistance When Needed
Naturally, executives can be busy and find it difficult to maintain a regular posting schedule. One solution that can be effective if done in an authentic way is to delegate some of the EA load to an assistant. This doesn’t mean that the assistant should “pretend” to be the executive, but rather they should consult with them to gather the content and messaging, and assist in actually assembling and posting it on a regular schedule. The voice should stay the same and express opinions in an honest way.
8. Incorporate Employee Advocacy into Employee Communication
A successful employee advocacy program has benefits that extend beyond simply raising brand awareness and brand advocacy. It can easily dovetail into larger, more expansive employee communications initiatives. With this in mind, consider the big picture. You are improving the way employees share information. You’re also encouraging the creation of content and employee feedback. Don’t be afraid to think of your employee advocacy initiative as a crucial part of your company’s larger internal communication and employee communication programs. Communications should be integrated. There’s no reason to compartmentalize one arena of communication within your office. And when choosing a platform, find a solution that can handle both. Your employee advocacy tools can usually do more than you think. And companies that use employee advocacy can often do more with it than they realize. Understanding the employee advocacy definition and putting it into practice will open new doors.
9. Conclusion: An Employee Advocacy Plan is Definitely Worth It
The results from a well-planned employee advocacy program won’t come overnight. It will take some time to plan and to educate employees. To launch and to yield results. After all, you’re not just changing your strategy. You’re going to be changing the way employees think and share regarding their company. But results will come, in both tangible and intangible forms. Patience, planning, and dedication make the difference. They will help you unlock the full power of employee advocacy.
If you’re looking for a specific platform to launch your own employee advocacy initiative, Sociabble offers a full-service employee advocacy platform, complete with total social media integration and CSM support. It allows you to aggregate both company and employee-generated content, organize it into interest-based channels, and make it sharable on virtually any social media outlet with a single click. It helps employees enhance their digital footprint, while simultaneously giving companies more external visibility and awareness.
If you’d like to see Sociabble in action, you can book a free demo here. We’re happy to discuss ways we can help, explain more fully the new employee advocacy definition, and even provide strong employee advocacy examples.